Close my account

Close my account

This article outlines how to close your account.

How to Close Your Account:
If you'd like to close your account and have no concerns about your gambling, please contact us by clicking the 'Chat with an Expert' button at the bottom of this page.
 

Hints & Tips:

  • You can contact us at anytime if you wish to re-open your account (this only applies if your account isn't on a break or self-excluded). 
  • You cannot open a new account with the same personal details.



Self Exclusion:
Are you concerned about your gambling and want to stop for an extended period? We recommend that you self-exclude. With self-exclusion, you can close your account for a minimum of 6 months and up to 5 years.
 

How to Self-Exclude:
1. You can log in to your account here:


2. Once you're logged in, go to your profile and click on Safer Gambling
 

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3. Click on 'I want to Self Exclude'
 

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4. Select the Exclusion period, click on the tick box to confirm and click on 'Self Exclude me now'.
 
 

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Hints and Tips for Self-Excluded Customers:

  • You cannot re-open your account until the self-exclusion period has expired.
  • The Self-Exclusion will apply to all accounts you have on all gaming sites operated by Rank Interactive (Gibraltar) Ltd.
  • You cannot open a new account with the same personal details.
  • Any remaining cash balance will be transferred to your bank account or via another payment method.
  • All bonuses, loyalty points and promotion opt-ins will be forfeited and will not be re-instated if your account is re-opened after the self-exclusion period.
  • You can visit Gamstop.co.uk to self exclude from all online gambling companies in Great Britain.  

 

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