This article outlines the reasons why we need to verify customer accounts.
We need to verify your account information to comply with the UK Gambling Commission's regulations and keep everyone safe. It's a standard process that helps us:
• Prevent underage gambling: We want to ensure only eligible players can participate.
• Protect vulnerable customers: We're committed to keeping gambling safe and enjoyable for everyone.
• Fight against gambling crime: We work hard to maintain a secure and trustworthy environment.
How verification works:
• Automatic check: When you register or make your first transaction, we'll automatically verify your details like date of birth and address.
• Verification needed? Sometimes, the automatic check might not have enough information. This could happen for a few reasons, like:
1. Your bank card address is different from your registered address.
2. You're not registered to vote or have a credit history yet.
If this happens, we'll ask you to provide some documents to verify your account. It's a straightforward process; we'll clearly explain what you need to do.